What to Expect

  • If you are preparing to begin your care at one of our local centers, here's what to expect:

    Prior to Initial Visit

    Prescription for treatment:

    Most patients come to us with a prescription for physical therapy that was issued by their physician -- this prescription is similar in form to what you take to the drugstore for medicine -- and includes recommendations for treatment.

    Find a center near you:

    Visit our Center Locator to locate a convenient center to your work or home. Call the center of choice to schedule your initial evaluation.

    Insurance verification:

    Our staff will verify your insurance and our participation in your specific insurance plan.

    Initial Evaluation

    What to wear:

    We usually recommend that patients wear looser-fitting exercise clothing and sneakers for maximum comfort.

    Patient registration forms:

    Please arrive 10-15 minutes early to allow time to complete your new patient registration forms, or take a few moments now to review and print the forms. When you arrive at the center, the Patient Service Specialist will greet you and review the forms. The Specialist will schedule all of your appointments and collect your co-payment (if applicable) at each visit.

    Meet the therapist:

    You will meet with a physical or occupational/hand therapist who will evaluate your injury or condition, discuss your goals and specific needs and develop an individualized treatment plan.

    Next steps:

    The length of your treatment plan and frequency of visits is based on your specific injury/condition, the physician prescription, your insurance plan and the therapist’s recommended treatment plan.

    Regularly Scheduled Appointments

    At each visit, you will work with a member of our clinical team who will instruct and supervise your care. As you reach specific treatment goals, you will progress to new levels, treatments and exercises.

    At the end of each visit, your therapist will answer any questions you may have. This is a terrific time to share your thoughts, revisit your goals, and discuss any other pertinent information with your therapist.

    In order for our clinical team to get you back to optimal function, in a quick and safe manner, you will likely have more than one therapy appointment a week. While this may present a temporary interruption to your schedule, your long-term gains will offset any inconvenience.

    Home Exercise Programs

    You may be provided with a home exercise program that compliments your plan of care. The home program is an important part of the healing process and will assist you in achieving your goals.


    Your therapist will maintain regular contact with your doctor, surgeon and/or case manager to ensure timely updates on your progress.